When you place an order at eggthemes.com, you are allowed to download all the source code that is unencrypted and without password. Therefore, we only refund for the following cases:
- Our themes get error on your site that we can not support the repair for you
- After receiving your installation requirement, within 48 hours of work if our support team cannot help to complete the theme installation to your site.
In this cases, please provide link to prove that our theme has error on your site.
Guidelines governing the refund policy:
- You're responsible to read and understand clearly our Template Specification (includes theme description, PrestaShop versions compatibility, built-in features, built-in modules), Term of Usage and Refund Policy.
- All refund requests are only processed within 7 days of purchase. We don't applicable with cases after 7 days since the date of your purchase.
- Refund is equal the order total minus the discount (if any) and minus refund fee or transaction fee.
- Refund is not applicable on add-on services (such as theme installation, custom development works, consulting works and any order services we provide).
- Refund is not applicable on membership renewals.
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.
eggthemes reverses the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-signup when new products are launched and then again ask for refund.
If you have questions about technical issues, we are ready to help you. Our support team works from 8AM to 17PM GMT+8 and from Monday to Saturday. We commit to respond all your assistance requests in 24 working hours.